Everyone knows that there are a multitude of benefits from performing ITAM correctly. However, when you really try to define them, whether that be for Building a Business Case or for Proving the Value of your project, what are the real “Key” ones?
This article will attempt to investigate 3 key benefits of ITAM: Control, Cost Savings, and Increased Governance; and try to provide a little insight into each of them.
Whether you are in a rapidly growing business or an established conglomerate, it is vitally important that you understand, at the very least.
- Where your IT Assets are – This could be by Location, Business Unit, Department, User, or any combination of these.
- What your IT Assets are being Used for – Are the Assets being used at their optimal levels? Do you need more Processing Power to match your growth plans/targets? Are the Assets being utilised in the most constructive way? Are the Assets the correct ones for the job they are being asked to do?
- What Issues are you facing in IT – Are Assets in the correct configuration? Is the Network safe and secure? Are firewalls properly placed and effective?
Without having control over your IT Assets, you will almost certainly not be able to answer the above queries, and you will undoubtedly be haemorrhaging funds somewhere throughout the environment, whether that be on Security, Networks, Hardware Purchasing/Support, and not least Software Licensing/Support.
Once you are in Control, you can start to eliminate wasted resources. This will, in turn, bring opportunities to make cost savings, and reduce unbudgeted spend going forward.
However, this is not the only way that savings can be made utilising ITAM. In fact, cost saving methods include cutting redundant technology, negotiating better prices, and reducing risk for software vendor audits.
- Reduce Redundant Technologies – ITAM should be used to identify technology that exists within the environment that now serves little to no value for the business. By doing this not only do you have an opportunity to make hard savings (e.g. Reselling software licenses, Reducing hardware and software support, etc.), you also get the opportunity to make soft savings (e.g. Lower Support Staff effort, more focussed calls for IT Support, Smarter Projects, etc.)
The technology in question may have become “redundant” for a variety of reasons, (e.g. Staff may have left the organisation and still have a license associated with them, a Project may have deployed a replacement server without decommissioning the old environment fully, a Department may have changed the software they use and not informed IT, etc.) but without ITAM these items can go unnoticed for many years.
Once you have a clear view of the technology that your organisation OWNS, you can then evaluate what your organisation NEEDS.
- Better Negotiation- If you know what your organisation owns and what it needs it will naturally lead you to a position of strength when negotiating.
For example, if a Software Vendor will not lower their price, but will provide the organisation with “Widget X” free of charge is this a good deal? It would only be a good deal if the organisation NEEDS Widget X, getting an additional software product Free of Charge is not always a good deal, and can bring you more problems than it solves.
- Reducing risk for software vendor audits – Despite Software Vendors attempting to tell a different story (e.g. you cannot be non-compliant with Cloud software, etc.) every year sees an increase in software vendor audits.
Whereas previously, an audit meant hastily collected data, a severe lack of knowledge over the audits process and huge cost for an organisation (in terms of man-days as well as potential penalties for non-compliance.), a formal ITAM process can ensure that you are constantly in control of the Software Assets within the organisation, and mean that you can meet any audit requests head-on and full of confidence.
The last Key Benefit of ITAM that we wish to highlight here is the increased governance that you get around your IT Assets.
When an organisation is more aware of, and has greater control over, their technological assets, it becomes a lot easier to predict and force what happens next with each asset.
As an easy example, you can be sure every employee only has access to the Hardware and Software Assets that they NEED to use, meaning a lower security risk, lower compliance risk and ultimately lower cost base.
The Governance that is put in place from an ITAM Terms of Reference and ITAM Policy, can be managed, with KPI’s informing the organisation of any Risk before it becomes an Issue.
How SAMGarde can help
At SAMGarde we can help you with all aspects of ITAM, from our unique Process & Governance Reviews on established groups, through to a Full ITAM/SAM Managed Service.
SAMGarde are 100% Independent (read more here) which means that, as a customer, you can be sure that any advice or guidance provided is in the best interests for your organisation, and not because we are being paid, or are taking a commission, to do provide it.
Get in touch today to find out more about how SAMGarde’s ITAM/SAM services can help your organisation.