If we were to look for a dictionary definition to the question of “What is ITAM Governance?” it would likely look like this:
ITAM Governance is a portfolio of enforceable Operational, Quality Assurance & Corporate Governance policies, and processes, deployed by the governing body of an organisation to ensure that the organisations ITAM System can optimally carry out its function. This should deliver benefits such as ITSM automation, Cyber risk reduction, cost control & reduction as well as ensuring procurement of hardware, software & cloud services are fully informed & optimal.
A dictionary definition is all well and good, however what does this actually mean?
As IT Asset Managers we are seeking to manage not just laptops, desktops & servers but also cloud instances, SaaS contracts, mobile devices (not just phones), IOT devices and a myriad of others.
Given that these devices are in use across the whole organisation it is clear that ITAM, as a discipline, is one of the very few that touches every part of an organisation.
Consequently, integration is needed so that ITAM can obtain the data it needs, including inventory, consumption, procurement records, forward demand, and corporate strategy.
So it is clear that for ITAM to work effectively it must be integrated to other parts of the organisation where those data items reside.
Additionally ITAM needs to be integrated so that the resulting information that ITAM generates has a way OUT of the ITAM function so it can be put to use.
If any of you have tried to implement or operate an ITAM function in isolation of the other parts of an organisation you will understand exactly how difficult and thankless a task that is.
For integration to work optimally, ie for each side to obtain the expected data and benefits, the integrations between different areas must be both consistent and uniform and it is ITAM Governance that provides the consistency & uniformity, as well as providing a mechanism for issues with consistency & uniformity to be resolved and reported on until resolved.
SAMGarde’s THREE PILLAR MODEL OF ITAM GOVERNANCE
Using SAMGarde’s three pillar model of ITAM Governance (below) we can see how a common challenge for IT Asset Managers, Inventory Data, can be governed.
I won’t deep dive into Inventory data here, I use it simply to show how ITAM Governance can be brought to life.
With the “What is ITAM Governance?” answered, next time we will look at “What does Effective ITAM Governance Deliver?”
For more information on ITAM Governance, you can download our whitepaper here: